FAQs
Returns & Refunds
What is SUPEAK’s Return Policy in Australia?
We strive to deliver the best in quality and value. If you're not satisfied with your order, we’re happy to accept a return and issue you a full refund.
Please refer to our full Return & Refund Policy for step-by-step instructions and return conditions.
Shipping & Delivery
What Are the Shipping Options at SUPEAK?
We ship Australia-wide using Australia Post Standard and Australia Post Express.
For full shipping terms and delivery expectations, visit our Shipping Policy.
When Will My Order Be Shipped?
Orders placed before 11:00 AM AEST are usually dispatched the same day or by the next business day after full payment is received. You’ll receive a confirmation email with tracking details as soon as your order ships.
Which Courier Service Does SUPEAK Use?
We use Australia Post for both Standard and Express shipping across Australia.
How Do I Track My Order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor your parcel’s delivery progress.
How Much Does Shipping Cost?
Standard Shipping: Free Australia-wide
Express Shipping: $12.99 (optional at checkout)
Does SUPEAK Offer Express Delivery?
Yes! Simply choose Express Shipping at checkout to receive your order faster (usually within 1–3 business days).
How Long Does It Take to Receive My Order?
Standard Delivery: 2–7 business days
Express Delivery: 1–3 business days
Orders made before 11:00 AM AEST are processed within 0–1 business days.
We don’t ship on weekends or public holidays.
During high-volume periods, slight delays may occur — if so, we’ll notify you via email.
What Should I Do If I Never Receive My Order?
If you haven’t received your order within the expected timeframe, please email us at support@supeak.com.au.
A customer service representative will assist you promptly.
What If My Order Arrives Damaged or Defective?
We carefully check every product before shipping, but if your item arrives faulty or damaged, please email us within 30 days at support@supeak.com.au.
We’ll make it right.
Ordering
Do I Need an Account to Place an Order?
No — you can check out as a guest. But creating an account will save your details and speed up future orders.
Can I Make Changes to My Order After It's Placed?
We process all orders daily at 11:00 AM AEST, so once your order is processed, changes cannot be made.
If you need to cancel or update your order, please contact us before midnight at support@supeak.com.au.
Payments & Security
What Payment Methods Do You Accept?
We accept the following secure payment options:
Credit Cards (Visa, Mastercard)
Debit Cards
PayPal
Apple Pay
Google Pay
Shop Pay
Is It Safe to Pay with a Credit or Debit Card?
Absolutely. All payment information is processed through a secure, encrypted connection and is kept strictly confidential.
Read more in our Privacy Policy.
How Do I Know My Payment Was Successful?
If you pay via credit card or PayPal, you’ll receive an order confirmation email immediately after successful payment.
Privacy
Is My Personal Information Safe?
Yes, your privacy is important to us. We comply with all relevant data protection standards in Australia.
For details, visit our Privacy Policy.
Do You Share My Information with Third Parties?
No. We have a strict non-disclosure policy. Your personal and payment information will never be sold or shared with third parties.
Read more in our Privacy Policy.
About SUPEAK
Where Is SUPEAK Located?
We’re proudly based in Melbourne, Victoria, Australia, with 95% of our orders shipped directly from this location.
Support
How Can I Contact SUPEAK If My Question Isn’t Listed Here?
We’re happy to help! Please contact our friendly team at support@supeak.com.au.
We usually respond within a few business hours.